This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.
Access Statement for Scottish Storytelling Centre
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The Scottish Storytelling Centre is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals. We are the home of two festivals: TradFest, a traditional arts festival that takes place in the spring, and the Scottish International Storytelling Festival in October. We’re also a host venue for the Edinburgh Festival Fringe and other exciting cultural programmes all year round.
Situated half way down the Royal Mile in the centre of Edinburgh, we're a modern building attached to the John Knox House Museum. The Centre is fully wheelchair accessible with lift access to all floors and hearing loops in Reception and most performance spaces. The Centre is comprised of a ground floor Reception area and exhibition space, a 99-seat theatre on the basement level and two meeting rooms/workshop spaces on the upper floors.
We look forward to welcoming you. If you have any queries or require any assistance please phone +44 (0) 131 556 9579 or email firstname.lastname@example.org
- The Centre is a 10 minute walk from Waverley train station and Princes Street.
- There is a taxi rank across the road from the Centre at the Radisson Blu Hotel.
- Lothian bus number 35 stops for travel in either direction are right outside.
- There is pay-and-display parking on the High Street and Jeffrey Street and a multi-story car park at St John's Hill.
- Visitors may drop off only on the High Street outside the Centre.
- The main road outside of the Centre has a wide paved path.
Car Parking and Arrival
- There are no dedicated parking spaces for the Centre.
- There is pay-and-display parking on the High Street and Jeffrey Street.
- Blue badge holders can park free of charge and without time limit in these on-street parking bays.
- There is a multi-story car park at St John's Hill.
Main Entrance, Reception and Ticketing Area
- The main entrance of the Scottish Storytelling Centre has 9 steps and a glass doorway that is pulled for entrance.
- A level access doorway is located at the John Knox House Museum entrance. The right hand door has a small step up. The left hand door has no step and is wider so it is most suitable for customers in a wheelchair. These doors are wooden and heavy, however the Reception desk is situated here and staff will be able to assist you.
- The Reception desk and Box Office are located on the ground floor along with the cafe and exhibition space. There is wooden and laminate flooring with step-free level access throughout this floor.
- An accessible toilet is located through the glass doorway in the Reception area.
- The box office and Reception desk have a lowered section. There is no glass partition. A hearing loop is installed in this area.
- Carers tickets are available for all performances at the Centre.
- Please let our box office team know if you or someone in your party will be attending an event in a wheelchair and we will ensure we have a member of staff on hand to provide assistance.
- A magnifying glass, pen and pad of paper are available at the counter.
- Wheelchair loan is available, free of charge, on request.
Attraction (displays, exhibits, rides etc.)
- The John Knox House Museum has a written and audio guide available.
- The museum has a stone spiral staircase with no access for customers in wheelchairs or those with mobility difficulties however there is a virtual tour available on the ground floor.
- Braille is available on the Centre floor directory boards on each level.
- The Storytelling Centre has a permanent interactive exhibition of Scotland's Stories.
- Seating is available in this area.
- Accessible toilets are located on the ground floor in the Reception area, on the basement floor adjacent to the Theatre and on the first floor adjacent to a meeting room/workshop space.
- The toilets are open to the public and do not require a key.
- The doors are 34 inches (86cm) wide.
- The toilet height is 18 inches (46cm).
- There is a horizontal rail on the side wall adjacent to the toilet.
- An emergency alarm pull cord is located next to the toilet.
- The floor is non-slip laminate.
- There are quarter taps on the sinks in the accessible bathrooms and the public toilets on the ground floor.
- The Story Cafe is located on the ground floor of the Centre with step-free level flooring and no doorway.
- Table service is provided as standard.
- Cafe furniture can be easily moved to suit your requirements.
- The menu is not available in large print however staff are able to read options.
- Dietary needs can be catered for, please let the staff know what you require.
- The closest accessible toilet is on the ground floor through the glass doorway in Reception.
- We have a small bookshop located next to the Reception desk which sells collections of stories in books and on CD, as well as books about John Knox and souvenir items.
- Assistance dogs are welcome in the Centre - please let a member of staff know if you need to bring an assistance dog to one of our events.
- Free carer tickets are available for our events.
- Our quarterly events programme can be made available as an audio CD on request.